General
Where can I buy Roshy’s shoes?
You can shop our full collection online at roshysshoes.com. We are a digitally native brand and do not have physical retail stores.
What is your return policy?
We want you to love your Roshy’s. If you’re not completely satisfied, you can return new, unworn items in their original packaging within 30 days of delivery for a full refund to your original payment method. Returns made after 30 days but within 60 days will receive store credit. Please note that we cannot accept returns of items marked “final sale.”
Do you offer exchanges?
We do not offer direct exchanges. To change an item for a different size or color, please initiate a return for the original item and place a new order for the item you want.
Do you ship internationally?
We currently ship to addresses within the United States and its territories.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package’s journey.
The shoes I want are sold out. Will you be getting more?
Our styles are often restocked! To be notified when a specific style or size is back in inventory, please enter your email address on the product page.
Product
What are Roshy’s shoes made from?
Our shoes are knit from recycled materials, primarily plastic bottles. We transform these bottles into a fine thread that is knitted into our signature uppers. Each pair diverts waste from landfills and uses significantly less water than traditional footwear manufacturing.
Are your shoes machine washable?
Yes! We recommend washing your Roshy’s on a gentle cycle with cold water and mild detergent. Please air dry them away from direct heat or sunlight. Do not use bleach. For shoes with special finishes or insoles, please refer to the specific care instructions provided with your purchase.
Do your shoes have arch support?
Our shoes feature a comfortable, flexible insole that provides light support. For those who require additional arch support, we recommend using your own orthotic inserts.
How should my Roshy’s fit?
Roshy’s are designed to fit like a glove. We generally recommend ordering your regular shoe size. They will mold to your feet after a few wears. If you are between sizes or prefer a roomier fit, we suggest sizing up. For specific style guidance, please refer to the fit notes on each product page.
Why are there slight variations in the knit pattern?
The unique knit construction of our shoes means that each pair has subtle differences in the knit pattern, much like a fingerprint. This is a natural characteristic of the process and not a defect.
Do you offer wide-width sizes?
Our knit material has natural stretch and adapts to the shape of your foot, accommodating a range of widths. Many customers with wider feet find our classic styles comfortable. If you need extra room, consider sizing up.
Sustainability & Company
How are your shoes sustainable?
Our commitment to sustainability is woven into everything we do. We use recycled materials, prioritize responsible manufacturing processes, and have a closed-loop system to take back worn-out shoes to be remade into new products.
What is your carbon footprint?
We are dedicated to minimizing our environmental impact. As part of this commitment, we analyze and offset the carbon emissions associated with shipping our products.
What is your recycling program?
Through our program, you can return any brand of worn-out shoes to us. We partner to grind down these shoes and repurpose the material, keeping them out of landfills.
How do I clean my shoes?
Please see the care instructions above under “Are your shoes machine washable?”
Orders & Shipping
What shipping options do you offer?
We offer standard and expedited shipping options. The cost and delivery timeline will be calculated at checkout based on your location.
I entered the wrong shipping address. What should I do?
Please contact us immediately. If your order has not yet shipped, we may be able to update the address. Once an order is shipped, we are unable to redirect the package.
How do I apply a promo code?
You can enter your promo code during the checkout process in the field marked “Discount code” or “Promo code.”
My discount code isn’t working. Why?
Please check the terms and conditions of the promo code to ensure it is valid and has not expired. Some codes may have restrictions on specific styles or require a minimum purchase amount.
I never received a confirmation email for my order.
First, please check your spam or junk mail folder. If you do not see the email, it’s possible there was a typo in your email address during checkout. Please reach out to our team for assistance.
My package says delivered, but I can’t find it.
Sometimes packages are marked delivered before they arrive, or may have been left with a neighbor or leasing office. We recommend checking around your property and waiting 48 hours. If it still hasn’t appeared, please contact us so we can initiate an investigation with the shipping carrier.
Returns & Exchanges
How do I start a return?
You can initiate a return through the Returns page. You will need your order number and the email address used to place the order.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for processing. You will receive an email confirmation once your refund or store credit has been issued.
I received a damaged or incorrect item.
We apologize for the error. Please contact our customer experience team immediately, and we will gladly send a replacement or process a refund.