Our Return Policy

We offer free returns and exchanges within 30 days of purchase. Your items must be in original condition—unworn, unwashed, and with original tags attached.

Important: Final sale items, including masks, gift cards, and items purchased during special promotion events, cannot be returned or exchanged.

Once we receive your return, please allow 7-10 business days for processing. You’ll receive an email confirmation once your return has been completed.

How to Return or Exchange

Returning or exchanging your Rothys is simple. Follow these steps:

1

Start Your Return

Visit our returns portal at roshysshoes.com to initiate your return or exchange.

2

Pack Your Items

Place your unworn shoes in their original packaging. Include all tags and any additional items that came with your order.

3

Ship Your Return

Print your prepaid shipping label and attach it to your package. Drop it off at any authorized shipping location.

For exchanges, select the “exchange” option in our returns portal. We’ll reserve your new size or color while your return is in transit back to us.

International Returns

International customers are responsible for return shipping costs. Duties and taxes are non-refundable. Please allow additional time for international returns to be processed.

For international returns, please use the returns portal at roshysshoes.com to initiate your return and receive specific instructions for your region.

Frequently Asked Questions

How long do I have to return my purchase?

What if my shoes are defective?

Can I return items purchased on sale?

When will I receive my refund?

What if I received the wrong item?

Need More Help?

If you have additional questions about our return policy or need assistance with your return, please visit our Help Center at roshysshoes.com for more information.

Our customer service team is available to assist you with any concerns you may have about your purchase or the returns process.